Refund policy
Refund Policy
We take pride in the quality and uniqueness of our products, ensuring each item meets our high standards before it reaches you. Our aim is always to delight and satisfy you with your purchase
No Refunds or Exchanges
Due to the handcrafted nature of our business ALL SALES ARE FINAL. We do not offer refunds or exchanges once an order is placed.
Cancellation Policy
Orders can only be cancelled only if the item has not been processed and shipped. If you wish to cancel your order please contact us immediately at naturalbeauty@lillittle.com. We will confirm your cancellation via email. Although we will do our best to cancel the order, we cannot guarantee cancellation as your order may already be in processing or shipped.
Damaged or Incorrect Items
While we do not offer refunds or exchanges, if your order arrives damaged or if you receive the wrong item, we are committed to addressing your concerns. Please contact us at naturalbeauty@lillittle.com upon receipt of receiving your order with:
- A detailed description of the issue
- Photographic evidence of the damage or incorrect item
- Your order number
Upon review, we will offer an appropriate resolution, which may include a replacement or a special discount on your next purchase, at our discretion.
Contact Us
Please feel free to contact us naturalbeautuy@lillittle.com if you have any questions or concerns prior to purchasing. Our customer service team is dedicated to ensuring your satisfaction and will respond to your queries as quickly as possible.